How ordering from us works

These terms cover anything you buy from Halden & Rue on this website. Placing an order means you agree to them.

Prices and payment

Prices are in US dollars. Shipping and any sales tax are shown at checkout before you pay. Payment is taken by Stripe when you place the order.

The pieces

Each product page names the metal and any stone. Natural stones and pearls vary in colour and shape, so your piece may differ a little from its photo. If we can't fill your order, we'll tell you before it ships and refund that item in full.

Custom and engraved pieces

For anything made or engraved to your request, ask us about the price, the timing and whether it can be returned before you order.

Delivery and returns

Delivery times are estimates. For returns, exchanges and damaged parcels, see shipping and returns.

Questions

Write to studio@haldenrue.com or call (505) 555-0167.