Help
Shipping and returns
How an order gets to you, how to follow it, and what to do if a piece needs to come back.
Shipping
Shipping options, costs and delivery estimates are shown at checkout, before you pay. If you need a piece by a certain date, write to us before you order and ask whether it can make it.
Following your order
Sign in to your account with the email you ordered with to see your orders, and tracking once an order ships.
Returns and exchanges
Changed your mind, or the size isn't right? Write to us with your order number and tell us what you'd like to do. We'll reply with how returns or exchanges work for that piece. Engraved and made-to-order pieces are worth asking about before you order.
If something arrives damaged
Keep the packaging, take a photo, and write to us as soon as you can with your order number.
Questions about an order? studio@haldenrue.com · (505) 555-0167
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